GET IN TOUCH

To request a refund, please contact us using the form above and include the following details:

1. The name the booking was made under

2. The date of the first day of the booking

3. The specific problem that was not able to be resolved following contact with Hello Hot Tubs

Following this, staff will be consulted to cross reference details and you will be contacted within 5 working days.

Refund Policy

All bookings cancelled by Hello Hot Tubs through no fault of the customer will receive their deposit back in full within 3 working days. Bookings cancelled by customers up to 2 weeks before their hire date, are not eligible for a refund on their deposit, but will be refunded any other payments within 3 working days. Bookings cancelled less than 2 weeks before the hire date will not be eligible for a refund.

Customers are not eligible for a full refund once they have used the product for any length of time. Any issues or concerns need to be made to a member of Hello Hot Tubs staff and resolved before using the product. Once used, part-refunds may apply and are at the discretion of Hello Hot Tubs.

In the event of any problems, the customer must immediately contact either the delivery driver or info@hellohottubs.co.uk. Failure to do so voids any claim to refunds.

Refunds will not be given for errors E02, E04 and E08. Instructions detailing how to fix these errors are detailed in the emails sent prior to the start of the booking. Note: filters are designed to last one day with reasonable use and Hello Hot Tubs cannot be held responsible for dirty water.

Any problems affecting multiple night bookings will be dealt with on a 'per night' basis. For example, if the problem has affected one night of a 3-night booking then a refund of 1/3 of the booking fee will be applied.

Customers will not be eligible for a full refund if there is no mains power supply within 7 metres of where you require the tub to be sited. It is the customers responsibility to check before booking.